Privacy Policy | WHMAZ - Hosting Automation Software

Privacy Policy

Last Updated: March 25, 2026

This Privacy Policy explains how WHMAZ ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website, use our platform, or interact with our services (collectively, the "Service"). We are committed to protecting your privacy and handling your data responsibly.

By using the Service, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the Service.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, company name, phone number, and billing address when you register for an account.
  • Payment Information: Payment details are collected and processed by our payment processor, Paddle (see Section 5). We do not directly store your credit card numbers or bank account details.
  • Support Communications: Information you provide when you contact us for support, including email correspondence and ticket content.
  • User Content: Data you upload or create within the Service, such as client records, invoices, domain configurations, and support tickets.

1.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, clicks, session duration, and interaction patterns within the Service.
  • Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
  • Log Data: IP address, access times, referring URLs, and error logs.
  • Cookies and Similar Technologies: See Section 7 for details on our use of cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing the Service: To create and manage your account, process transactions, and deliver the features of the platform.
  • Improving the Service: To analyze usage patterns, diagnose technical issues, and develop new features.
  • Communication: To send you service-related notifications, billing reminders, security alerts, and (with your consent) promotional updates.
  • Customer Support: To respond to your inquiries and resolve issues.
  • Security: To detect, prevent, and respond to fraud, abuse, and security threats.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to provide you with the Service you have subscribed to.
  • Legitimate Interests: Processing for purposes such as improving our Service, preventing fraud, and marketing (where it does not override your rights).
  • Consent: Where you have given explicit consent, such as for receiving marketing emails. You may withdraw consent at any time.
  • Legal Obligation: Processing required to comply with applicable laws.

4. How We Share Your Information

We do not sell your personal data. We may share your information with:

  • Payment Processor (Paddle): Paddle.com Market Limited acts as our Merchant of Record and processes all payments on our behalf. When you make a purchase, Paddle collects and processes your payment information in accordance with their Privacy Policy.
  • Service Providers: Trusted third-party providers who assist with hosting, analytics, email delivery, and customer support, bound by confidentiality agreements.
  • Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights, safety, or property.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case your data would be transferred to the successor entity.

5. Payment Processing

All payment transactions are handled by Paddle.com Market Limited, who acts as the Merchant of Record. Paddle collects and processes payment information including credit card details, billing address, and tax information. We do not have access to your full payment card details. For information on how Paddle handles your data, please refer to Paddle's Privacy Policy.

6. Data Retention

  • Active Accounts: We retain your personal data for as long as your account is active and as needed to provide the Service.
  • After Cancellation: Following account cancellation, we retain your data for up to 30 days to allow for reactivation. After this period, your data will be permanently deleted, except where retention is required by law (e.g., financial records for tax purposes).
  • Legal Obligations: We may retain certain data for longer periods as required by applicable law, such as billing records for tax compliance.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Essential Cookies: Enable core functionality such as authentication and session management. These are necessary for the Service to function.
  • Analytics Cookies: Help us understand how visitors interact with our website and Service so we can improve the user experience.
  • Preference Cookies: Remember your settings and preferences.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.

8. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Regular security assessments and updates.
  • Access controls and authentication measures.
  • Secure data storage practices.

While we take reasonable precautions, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data ("right to be forgotten").
  • Restriction: Request that we limit the processing of your data.
  • Data Portability: Request your data in a structured, commonly used, machine-readable format.
  • Objection: Object to processing based on legitimate interests or for direct marketing purposes.
  • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@whmaz.com. We will respond to your request within 30 days.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data in accordance with applicable data protection laws.

11. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us.

12. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services you access.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on our website at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: